FAQ
"NANDEMO HOSTING" is one of the oldest web hosting companies. We provide the new hosting customer information that some hosting providers would rather you not have.
Give us a contact if you have any questions that are not listed here:
  • Is your connection "multi homed"?

    "NANDEMO HOSTING" utilizes multiple fiber carriers like Verio, Quest, Cogent and more to ensure that our connectivity does not go down. Ask your new host who their carriers are and what speed of connection they have.

　

  • Do you have backup hardware on location in case of failures?

    "NANDEMO HOSTING" has at our location backup switches, rebooters, harddrives, complete servers and Router cards in case of failure.

  • Does the transfer of files to the server from FTP count against my website transfer?

    "NANDEMO HOSTING" does not count FTP transfer in your bill. We do however limit logins to 4 connections at one time to prevent overload on our servers, this can be lifted on dedicated servers.

  • Do you provide a way to limit the amount of transfer I have on my website?

    "NANDEMO HOSTING" does have "throttling" ability down to individual IP level. Many high volume website owners love this feature as it enables a customer to control a sites usage, while allowing others they own full reign on speed. Please call if you have questions about this feature, its important to understand why this is usefull.

  • Can I put multiple domains on a single plan?

    "NANDEMO HOSTING" does allow for that, currently our Plan A allows for 20 domains and more on higher plans.

  • What amount of bandwidth can I use in a month?

    "NANDEMO HOSTING" is not what we call a "channel host". We do not try to fit our customers into a specified data pipe like 128K, there are many problems with this. All adult sites peak during the USA night and then go way back down in the day. When you have to purchase a specifed channel like 128K your site will "top out" and slow to a crawl preventing users from accessing your site. This will force you into a bigger plan then you really need. We allow a customer to burst into 3 times their plan size and more upon request. This is the best option for any customer.

  • Do you limit us on the space we can use?

    Many hosts use a quota system that prevents a user from uploading past their requested amount on the customers plan size. The problem with a host doing this is that it could effect your site adversely with cgi scripts and paysite scripts. An example would be a paysite that no longer had space left and was trying to write to the password file, this would 0kb the file and prevent ALL users from getting into your paysite. Chargebacks would occur and merchant accounts could be lost, we prefer to monitor our servers and inform the customers that have gone over their allotment. This is the best way.

  • Does your company provide any way I can protect my files from being hotlinked?

    This is very handy script that many providers don't use. It prevents other webmasters from hotlinking your images on your site. Hotlinking is when someone makes a direct call to your image from their site, this makes your bandwidth bill go up and you don't make a cent off of it! We provide a file that goes in the image directory and makes it so the hotlinker when they click on your image they get your front page, very effective!

  • When you register my domain will you make me the Registrant, Administrator and Billing Contact?

    A common practice by some unsavory providers is to make the hosting company the Administrator Contact, the customer the Billing and No Technical contact. This way if you want to leave it will be more difficult and usually require a fax to Internic to make the site transfer. Always make sure you "hold" the Administrator and Billing and the provider only holds the "Technical". This will make for smooth switchovers if you have to leave. ("NANDEMO HOSTING" does) Not sure how to check to see who actually holds these contacts? Try typing in your domain here or you can download this nifty program here called Netlab that will allow you to check DNS, WHOIS, Ping and other goodies.

  • Does the provider have the ability to provide a "404 error file"?

    This is a great way of preventing lost hits. With a 404 error file if anyone goes to a page that does not exist on the site anymore you can make a custom HTM page for it. You can put banners or just a meta refresh to your main page. If you already have a existing page chances are you are getting 404 errors. Many providers actually put their own page for a 404 error, this generates HUGE traffic for them. In our eyes though this is the clients traffic. ("NANDEMO HOSTING" does)

  • What kind of stats will the provider have for you?

    We use a program called Wusage on our Unix boxes and NT boxes. They provide unique referrers and total bandwidth used for the day.

  • Do you put my log files in the space that I have for my site?

    No log files are kept in a separate location, so when you have 200MB...you will have 200MB of space.

  • How much bandwidth can I use in a month, do you have any throttles on the site?

    We do throttle the site at 3 times the plan size mainly for your protection, if you need more bandwidth just let us know.. but watch your overages. It is a common practice for many adult hosting providers to give you a certain "channel" of bandwidth. This is not a good idea, websites need to burst at night then during the day time they will drop down again. A channel host is going to end up charging you more then a host that charges per Gig. Please call us if you are shopping so we can compare apples to apples.

  • Do you charge extra to install any modules I may need, like libwww perl?

    No we do not charge for typical module installs, it is our desire to be a fully managed solution with very few hidden costs.

  • What about space usage, if I upload 310MB what happens?

    We do not limit the usage, rather we run reports. If you have gone over we will charge you for the month at $25 per 100 extra MB, if you are unsure. how much space you are currently using please submit a support ticket on our help desk and request we check out your usage.

  • Will I get my own individual IP?

    Many providers are selling off virtual domains and nesting them from one IP. Now this in general is not bad, but you should know that some search engines and some browsers will only be able to see the Mother IP. Generally these types of domains are cheaper. We make deals with our current customers interested in increasing their search engine exposure but still really just maintaining one main site. We charge per extra IP's, we call this a Plan J. All Plan A's and above get their own IP.

  • Does the provider provide a private cgi-bin?

    This is only important if you plan on having custom scripts written for you. We provide this to our customers. ("NANDEMO HOSTING" does)

  • What kind of promotion tools can the provider offer to you to help you get some hits?

    Many providers will run your site through a search engine submission tool to help promote the site. "NANDEMO HOSTING" will do this upon request.

  • Can your servers support me if I choose to have a pay site?

    "NANDEMO HOSTING" works with all the major On Line Credit Card Services such as Ibill. For a complete list refer to Ynot.

  • How long will it take to have my site on-line?

    Some hosting providers can take up to a week to get your site registered and give you FTP access. At "NANDEMO HOSTING" we strive to give people same day access, processing orders as late as 3:00pm PST.

  • Does the hosting provider offer a 7 day money back guarantee?

    Most providers will do that upon request, its nice to find a provider that specifies it. ("NANDEMO HOSTING" does)

  • What Operating System does the hosting company provide?

    My personal opinion is to go with a Unix derivative box (Linux, Free BSD, Sun). This will enable you to run really cool scripts when you get savvy enough. They are also WAY more reliable.

  • Where are you physically located? Do you run your own network operation facilities or do you co-locate your servers with another company's Network Operations Center?

    We have locations in SF and Philadelphia and L.A, we have our own cages and racks and contracts in carrier neutral facilities.

  • What internet connection do you have and how is it configured? What Carriers do you use and what is the speed of the connection? Do you use load balancing? Do you use a switched network or routed network?

    We have 1 Gig ethernet contracts that are BGP and multihomed with over 4 other carrires.

  • How is payment made and when? Is payment required in advance or at the end of the month and when is payment due?

    In advanced on the 1st

  • What about .info .biz domains etc. Any problems with hosting these?

    No problem with hosting any .new extensions

  • Will I receive a discount for paying in advance?

    Yes if you pay 6 months in advance we will give you 1 month free, 12 months paid in advanced gets you 2 months free.

  • Do you currently make the customer commit to any contract term?

    No currently we are month to month unless the customer wants to initiate a contract.
　

  E-mail to info@nandemohosting.com