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Billing, Payments & Cancellation
Invoice Schedule
We invoice each month effective the first of each month for all of our
accounts, with the exception of special agreements through our acquisition
contracts.
Virtual Hosting Accounts
On Virtual Accounts, the first billing will be prorated. The prorated amount
will be based on the date your account was activated. If you use our online
signup form, your account will be activated within 15 minutes. You will receive
an invoice for your first billing within a few hours and no later than 24 hours.
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Prorate for Virtual Accounts
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| Account
Activated:
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On
the 1st through the 15th
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On
the 16th through the end of the month
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| Prorate
Calculated:
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From
date of activation through the end of the current month
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From
the date of activationt through the end of the next month.
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Types of Payments we
accept:
PayPal
You can make your payment through PayPal if you wish. Our PayPal account is
under info@nandemohosting.com
Credit card
Now under constraction .....
Cancellations
Notification to cancel your account needs to be made by the end of the
preceeding month. Please send a email to info@nandemohosting.com
from the account holder email address stating you want to cancel. Provide your
userid and password so we can validate cancellation was requested by an
authorized individual. Please be sure to remove any data you want to retain,
since once we cancel the account the data is lost.
Suspension/Termination
On Virtual accounts there is a 7 day money back guarantee if you choose to
terminate your account within 7 days of signing up, you will receive a full
refund. You need to notify us through the Help Desk or by email to info@nandemohosting.com
within 7 days after your initial signup to receive a full refund. We will
terminate the account immediately upon notification, so make sure to remove/copy
your data if needed.
We will send invoices out between the 1st and 7th of each month via e-mail. If
payment is not received within 15 days after the invoice date, your account will
be suspended and a followup reminder will be sent out. You will then have an
additional 5 days to make payment. If we have not received payment within those
5 days and you have not contacted us to make other arrangements, your account
will be terminated. Once your account is terminated, all data is lost and a new
account would need to be established.
Support
If you have questions regarding billing, you can log your questions into our
Help Desk or e-mail info@nandemohosting.com.
Our 'official' administrative hours are 9:00 a.m. to 5 p.m. Monday through
Friday Eastern Standard Time.
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